York Networks Knowledge Base

Reseller Guide for Helm 3 Control Panel

HelpDesk Staff — Thu, 21 Feb 2008 22:44:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting - Resellers Only

INFORMATION
	The York Networks control panel is powered by the powerful Helm 3 platform. If you experience any issues using the control panel then we recommend that you review the Helm Reseller Guide which details most aspects of its usage. To download the document use the link located below.

Last Reviewed:	21 February 2008
Keywords:	manual,guide,help,helm,control panel,reseller

User Guide for Helm 3 Control Panel

HelpDesk Staff — Thu, 21 Feb 2008 22:44:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION
	The York Networks control panel is powered by the powerful Helm 3 platform. If you experience any issues using the control panel then we recommend that you review the Helm User Guide which details most aspects of its usage. To download the document use the link located below.

Last Reviewed:	21 February 2008
Keywords:	manual,guide,help,helm,control panel

SiteBuilder User Guide & Access information

HelpDesk Staff — Thu, 21 Feb 2008 22:43:00 GMT

Abstract:

The information in this article applies to:

SiteBuilder

INFORMATION

SiteBuilder includes comprehensive online help that can be accessed at anytime by clicking on the help icon. A PDF userguide is also attached to this KB article, this provides a complete overview of all features included within the SiteBulder package.

To access SiteBuilder browse to http://sitebuilder.yorknetworks.com/ , you will be prompted to logon using your SiteBuilder username and password.

Last Reviewed:	22nd April 2007
Keywords:	Sitebuilder, guide

WordPress Permalink support

HelpDesk Staff — Tue, 05 Feb 2008 18:50:00 GMT

Abstract:

The information in this article applies to:

WordPress 2.3 (or higher)

ISSUE
	IIS does not natively support URL rewriting, commonly referred to as 'mod_rewrite' that is typically found when hosting on Linux based servers running Apache. As a result WordPress sites hosted using IIS normally feature /index.php/ in the otherwise 'friendly' URL.

CAUSE
	The lack of URL rewriting support is 'by design'.

RESOLUTION
	We can now provide URL rewriting support specifically for WordPress 2.3 (or higher) with any PHP enabled hosting account. In order to enable the feature you will need to place a request with the Helpdesk. The URL rewriting support is enabled for your specific virtual server by means of an ISAPI filter. This additional piece of software integrates with IIS, performing the URL rewrite where necessary in the background. The ISAPI filter and source code are freely available from the author's website, via the link below.

How to download AssistAnywhere

HelpDesk Staff — Mon, 21 Jan 2008 22:40:00 GMT

Abstract:

The information in this article applies to:

Customers with an appropriate support option
Customers running Windows 2000, XP or Vista

INFORMATION

AssistAnywhere is York Networks' remote control tool, used by the helpdesk team to remotely connect to customer's Windows based computers with an appropriate support contract. If you are instructed to download AssistAnywhere you should click on AssistAnywhere link listed under 'external links' unless otherwise instructed to download the proxy enabled version.

When asked to run or save choose the run option. At this point you will be prompted for logon details, they will be supplied by the Helpdesk.

Last Reviewed:	21 January 2008
Keywords:	assistanywhere, assist anywhere, remote

FrontPage publishing via FTP

HelpDesk Staff — Mon, 21 Jan 2008 22:33:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION
	FrontPage supports publishing web content using the FrontPage Extensions and FTP. If a hosting account does not include FrontPage extensions we can utilise the ability to publish via FTP to upload content to the web server. To publish to the FTP site click on file then publish menu. When prompted to enter a destination you should type ftp.<domain>/wwwroot, for example ftp.example-domain.com/wwwroot and then your normal FTP username/password. This forces FrontPage to connect via FTP and upload the files to the correct location.

IMPORTANT
	We strongly recommend that you do not use FrontPage to publish via FTP. We recommend that you use a dedicated FTP client such as SmartFTP as this provides simplified access which avoids errors.

Default directories found in the root of your webspace

HelpDesk Staff — Mon, 21 Jan 2008 22:32:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION
	After logging on to your account via FTP you will find three directories: wwwroot db logs
	The wwwroot directory is the main area of your webspace where you will upload files to. Any files placed in this directory will be automatically visible via your domain name. Typically this will include HTML files, graphics/images, downloads and ASP/ASPX/PHP files. The db directory is present when your hosting account supports ASP, ASP.NET or PHP. The directory is provided primarily for storing MS Access databases, but may also be used where you need to read/write to a file. The logs directory contains the past 30 days of website activity log files, compressed as .CAB files.

Which nameservers should I assign to my domain?

HelpDesk Staff — Tue, 08 Jan 2008 23:01:00 GMT

Abstract:

The information in this article applies to:

All Hosting Customers

INFORMATION
	The following nameservers need to be assigned to a domain to enable York Networks to host the domain: NS1.YORKNETWORKS.COM NS2.YORKNETWORKS.COM NS3.YORKNETWORKS.COM Please note that simply assigning the nameservers will not provide you with the necessary DNS records. You should ensure that we are aware of you assigning our nameservers to the domain either by placing an order to host the domain, adding the domain via the control panl or contacting the Helpdesk.

Last Reviewed:	08 January 2008
Keywords:	dns,primary,secondary,nameserver,hostmaster

Contact the HelpDesk for assistance

HelpDesk Staff — Tue, 08 Jan 2008 22:51:00 GMT

Abstract:

The information in this article applies to:

All Customers

INFORMATION
	To enable York Networks to manage support requests quickly and efficiently it is necessary to raise a ticket with the Helpdesk. A ticket can be raised at any time by emailing helpdesk@yorknetworks.com. It is important to remember to include as much detail as possible, including any error messages. Email submission is available to all customers. Telephone support is provided to customers with selected account types. If you account includes telephone support you can register up to 3 contacts numbers for support. When you call 0845 004 5501 and select Option 2 you will be automatically connected to a member of the Helpdesk. If you are not registered for support you will be informed when you select Option 2. Before raising a ticket please ensure that you have checked the system status website to ensure that your problem is not related to a known system event. When raising a ticket please include your account number or domain name and as much relevant detail as possible to assist in a speedy resolution. We aim to answer and resolve all support enquiries within one business day.

How do I reset my FTP/email/other password?

HelpDesk Staff — Tue, 08 Jan 2008 22:50:00 GMT

Abstract:

The information in this article applies to:

All Hosting Customers

INFORMATION

If you want to change your FTP, Email, Database or any other password associated with your hosting package you can do so instantly 24/7 by logging in to the control panel at https://my.yorknetworks.com/ - after logging on click on Domains, then click on the required domain.

Last Reviewed:	08 January 2008
Keywords:	password,reset,change

Why does email sometimes take longer than 10 minutes to arrive?

HelpDesk Staff — Fri, 15 Jun 2007 11:04:00 GMT

Abstract:

The information in this article applies to:

SYMPTOMS

An email is sent to your mailbox but takes at least 10 minutes to arrive.

CAUSE

In order to reduce the amount of spam received we use a technique known as greylisting which delays the receipt of email for a period of 10 minutes. This only occurs the first time you receive mail from a particular email address, subsequent email received from the same source is automatically allowed through without any delay.

The greylisting technique works on the basis that spammers will only attempt to send an email once or several times in a small time frame. In contrast a legitimate sender will see our temporary delay message and retry later. This technique does not result in you losing email from legitimate sources.

It is also important to realise that although email delivery typically occurs within a matter of seconds this speed is not guaranteed. There are many factors that can impact upon the speed of delivery which may relate to the sending or receiving email system. Email delivery within 15 minutes of sending should be considered normal.

RESOLUTION

Opening Hours & Contact Details

HelpDesk Staff — Tue, 06 Feb 2007 22:18:00 GMT

Abstract:

Contact Numbers

Sales (UK) : 0845 004 5501
Sales (USA) : 1-508-203-3802
Sales (Australia): (03) 9013 9480
Sales (Outside UK): +44 870 235 1291

Fax (UK): 0845 004 5502
Fax (USA): 1-360-237-6404
Fax (Outside UK): +44 870 235 1292

Email Contacts

Hours

York Networks is available Monday to Friday 9am until 5.30pm (GMT), excluding UK Public and Bank Holidays.

Support Information

Knowledge Base
System Status (updated 24 hours)

Which control panel system do you use?

HelpDesk Staff — Sat, 06 Jan 2007 16:26:00 GMT

Abstract:

The information in this article applies to:

All Services

FAQ
	Which control panel system do you use?

Explanation
	We currently use HELM 3.2.x as our control panel solution and intend to upgrade to HELM 4.0 as soon the product becomes stable for production use.

Last Reviewed:	6th January, 2007
Keywords:	Control Panel, Helm

How do I send email from my email client?

HelpDesk Staff — Sat, 06 Jan 2007 16:20:00 GMT

Abstract:

Customers may send email via our servers from any location if the account includes SMTPAUTH (SMTP Relay) support. SMTPAUTH support is now available as a standard feature with most of our Web Hosting accounts.

To send email you should set your outbound/smtp server to mail.<domain> and logon to the server using the same username/password as used for your mailbox.

For example, if your domain is example.co.uk you would send mail via mail.example.co.uk

When sending mail from certain access providers you may experienced problems. In the event of difficulties with recommend that you change the SMTP Port within your email client from 25 to 366. This will normally overcome problems, particularly where your access provider restricts access to Port 25.

Why does my email have [SPAM] in the subject ?

HelpDesk Staff — Sun, 03 Sep 2006 23:33:00 GMT

Abstract:

The information in this article applies to:

SYMPTOMS

Email received in your mailbox contains the [SPAM] tag at the start of the subject.

CAUSE

The mail system scans all inbound email for traces of SPAM (junk mail). If the system suspects that the email is SPAM but cannot be sufficiently confident enough (greater than 75%) it adds [SPAM] to the subject and X-Spam-Flag: Yes and X-Spam-Prob: x% to the headers. Email is only categorised as SPAM if the characteristics of the email are such that is likely to be SPAM.

RESOLUTION

The tagging of email is by design.

If you regularly receive email from the same source and find it to be incorrectly tagged we can examine the email and if necessary present it to the antispam system as a sample of genuine email. To do this please email the SPAM email to the helpdesk, remembering to attach the original email to your helpdesk ticket. This will ensure that the email contains the message and headers. We need the headers as they are used in the analysis process.

Where do I find the System Status?

HelpDesk Staff — Sun, 11 Jun 2006 23:44:00 GMT

Abstract: The latest system status can be found at http://status.yorknetworks.com and using an RSS feeder such as FeedReader at http://status.yorknetworks.com/?feed=rss2

Standard Terms & Conditions and Acceptable Use Policy (AUP)

HelpDesk Staff — Sat, 08 Apr 2006 20:31:00 GMT

Abstract: The standard Terms & Conditions and Acceptable Use Policy (AUP) can be downloaded in PDF format using the links below.

How do I access my log files?

HelpDesk Staff — Sat, 08 Apr 2006 20:29:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION
	Website activity logs are stores in the logs sub-directory of your hosting account. To download the logs access your account via FTP. We maintain up to 30 days of logs in your logs folder at any time. To optimise disk usage we automatically compress log files, therefore you will find that your log files have a .CAB extension. Compressing the log files also ensures that you can download the files in the shortest time. Windows 2000 or later clients can expand CAB files automatically by double-clicking on them.

Last Reviewed:	8 April 2006
Keywords:	log,logs,log file,analyse

Increase monthly bandwidth allocation

HelpDesk Staff — Sat, 08 Apr 2006 20:21:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION

It is possible to purchase additional bandwidth via the hosting control panel at https://my.yorknetworks.com

Important: Hosting Accounts setup prior to 1st March 2006 are managed via the 'old' control panel system. To purchase additional bandwidth it is necessary to contact the helpdesk.

Tip: If your website has many large graphical files or downloads it may be possible to reduce bandwidth consumption by compressing files and reducing image resolution.

Last Reviewed:	8 April 2006
Keywords:	bandwidth,increase,change,allocation

Nominet Terms & Conditions for .UK domain registrations

HelpDesk Staff — Sat, 08 Apr 2006 20:16:00 GMT

Abstract: All .UK domains (except gov.uk, ac.uk) are registered subject to the Nominet Standard Terms & Conditions. A link to the terms and conditions is provided below.

How do I access the control panel?

HelpDesk Staff — Sun, 02 Apr 2006 21:33:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

INFORMATION
	To access the control panel please browse to http://my.yorknetworks.com/ and logon with your associated username and password. If you do not recall your username/password we can resend them automatically to your email address using the link provided on the control panel logon page. Important: Accounts setup on or after 1st March 2006 will automatically be available via the new control panel. Existing accounts should be managed via https://secure.york-uk.co.uk/myaccount/

Last Reviewed:	2 April 2006
Keywords:	control panel,manage,admin

Transfer a domain

HelpDesk Staff — Thu, 16 Feb 2006 11:11:00 GMT

Abstract:

To transfer a domain it is necessary to send written authorisation to the current host for the domain. The authorisation should be written on letter headed paper of the company or individual that currently owns the domain. It is necessary for domains registered to an individual to be signed by that individual, and for domains registered to a company to be signed by an authorised representative.

The letter of authorisation should include all of the following details:

Your name
Your company name (if applicable)
Your address
Your telephone number
Your facsimile number (if applicable)
Your email address
The domain name to be transferred
Name, address, email address and telephone number of the gaining host
Gaining ISPs primary and secondary nameservers
Gaining ISPs IPStag (.UK domains only)

Note
If you wish to transfer a domain from York Networks to another provider please send the original signed authorisation letter to our address or fax it (0845 004 5502) and mark it for the attention of Hostmaster.

Useful ASP resource sites

HelpDesk Staff — Mon, 13 Feb 2006 18:47:00 GMT

Abstract:

There are many websites that offer sample code and peer level support for ASP. The following sites offer you a good starting point:

0845 Dialup Access Numbers

HelpDesk Staff — Mon, 13 Feb 2006 18:44:00 GMT

Abstract:

When configuring your computer we recommend that you use the primary access number under normal circumstances.

Primary Access Number: 0845 051 5637
Secondary Access Number: 0845 029 0189

If you wish to access the dialup service from outside the UK you should use the following access number:

International Access Number: + 44 870 236 1374

Calls to 0845 numbers are charged at 'local' rates. Please consult your telephone provider for their call charges.

When connecting to the dialup service please logon using the following logon details unless advised otherwise:

Username: yorknetworks
Password: yorknetworks

Do you support ASP.NET 2.0?

HelpDesk Staff — Thu, 24 Nov 2005 21:53:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

QUESTION
	Do you support ASP.NET 2.0?

ANSWER
	ASP.NET 2.0 is now supported and enabled by default on new windows hosting account with .NET support. Existing ASP.NET enabled accounts have not be changed, they still have access to 1.1. We can optionally enable the account with ASP.NET 2.0 at your request.

Last Reviewed:	24 November 2005
Keywords:	asp.net,framework,dotnet

Why is an incorrect IP address reported on websites when using WebFilter

HelpDesk Staff — Tue, 19 Jul 2005 23:05:00 GMT

Abstract:

The information in this article applies to:

WebFilter

SYMPTOMS
	When connecting to a website your IP address is reported incorrectly.

CAUSE
	Web traffic is being passed through our WebFilter platform and therefore the webpage is retrieved via one of our IP addresses.

RESOLUTION
	This behaviour is by design.

Last Reviewed:	23 January 2005
Keywords:	ip address,ip,address,webfilter

Recommended FTP client for Windows

HelpDesk Staff — Tue, 19 Jul 2005 23:05:00 GMT

Abstract:

The information in this article applies to:

Web Hosting

INFORMATION
	Hosting accounts with FTP access support the FTP standard, therefore any compliant client should work without any issues. If you do not currently have a FTP client or are experiencing problem you may wish try SmartFTP as we have found it to be comprehensive, whilst being easy to use.

Last Reviewed:	23 January 2005
Keywords:	ftp,client,recommend,upload

SMTP relay limits for SMTPAUTH enabled accounts

HelpDesk Staff — Tue, 19 Jul 2005 23:04:00 GMT

Abstract:

The information in this article applies to:

Hosted POP3 and IMAP4 accounts

INFORMATION
	SMTPAUTH enabled POP3/IMAP4 accounts included a daily usage allowance. Send limit per day: 100MB or 250 emails Maximum email size: 25MB

Last Reviewed:	4 March 2005
Keywords:	smtpauth,smtp,relay,smtp auth

How did I receive an email that was not ''TO'' me?

HelpDesk Staff — Tue, 19 Jul 2005 23:04:00 GMT

Abstract:

The information in this article applies to:

SYMPTOMS
	An email arrived that does not list your address in the To or CC fields.

CAUSE
	This will commonly be a result of someone sending an email to you where you are listed in the BCC field. This will send you a blind carbon copy, an email where you receive a copy but the other recipients do not see your address. This is typically used for privacy reasons.

RESOLUTION
	This is a feature of email and not a bug.

Last Reviewed:	18 February 2005
Keywords:	email,problem,receive,to,cc,bcc

Do you provide a hit counter?

HelpDesk Staff — Wed, 23 Mar 2005 12:46:00 GMT

Abstract:

The information in this article applies to:

Web Hosting

INFORMATION
	Yes, we do provider a hit counter facility.

RESOLUTION
	Please contact support to arrange the setup of a counter. They will advise you on how to implement it within your site.

Last Reviewed:	23 March 2005
Keywords:	counter,hit

Error: referer not located

HelpDesk Staff — Wed, 16 Mar 2005 17:19:00 GMT

Abstract:

The information in this article applies to:

Web Hosting

SYMPTOMS
	A user attempts to submit information to a form and the Error: referer not located is displayed. This error message only appears when certain users access the form.

CAUSE
	The client is failing to provider refer information. This typically occurs when using anti-spyware add-ons such as Norton Internet Security and other similar products.

RESOLUTION
	Use a hardcoded formmail handler that does not require refer information Alternatively, the end user should try disabling their anti-spyware software (at their own risk!)

Last Reviewed:

16 March 2005

Use the formmail script

HelpDesk Staff — Thu, 24 Feb 2005 11:42:00 GMT

Abstract:

All accounts include access to the Formmail script. Using the script you can email the contents of a HTML form to a pre-defined email address. The script can be use for feedback, enquiries or any other application where you need form data sent to you.

Using the script
To use the script you will need to create a HTML form which uses the "POST" method to submit data to http://scripts.yorkukhosting.com/mailtopro.asp. The script uses hidden form values to determine how is should process the submitted data. They include:

recipient
subject
redirect
required
sortorder

The only required field is recipient which is the email address where the form data should be submitted. subject is used to define the subject of the email containing the form data. If you would like to direct users to another page (e.g. thank you for submitting information) you should specify the full URL of the page including the http:// prefix in the redirect field. To ensure that a form is completed correctly you can include a list of required fields in the required field. Each field name should be separated by a comma. For example, name,address,telephone. If a required field is not completed the user is prompted to complete it. Finally the sortorder field is used to determine the order of fields in the email sent to you. The sortorder field should contain a list of fields in the order required, using a comma as a separator.

IMPORTANT:
Prior to activating the form you should ensure the recipient field is set to "hidden" type. Failure to do this will result in

Calculating diskspace usage

HelpDesk Staff — Tue, 15 Feb 2005 23:33:00 GMT

Abstract:

The information in this article applies to:

Linux Web Hosting

INFORMATION

The diskspace usage is calculated by totalling the space used by your website, database(s) and email accounts.

This gives you the flexability to allocate diskspace to where it is needed. A particular benefit is the ability to allocate specific limits for each mail user rather than having a fixed limit. For example, one user may have an allocation of 10MB whilst a heavy user may have 50MB.

Diskspace usage can be monitored via your control panel logon.

Last Reviewed:	15 February 2005
Keywords:	linux,disk,limit,storage,space,diskspace,allocation

ADSL device fails to sync with the exchange

HelpDesk Staff — Thu, 03 Feb 2005 16:55:00 GMT

Abstract:

The information in this article applies to:

ADSL

SYMPTOMS

The ADSL router/modem is unable to synchronise with the exchange, the led flashes or remains off.

CAUSE

Possible reasons for this problem include:

Faulty Micro Filter ('splitter')
Faulty telephone line
Fauly ADSL Router/Modem

RESOLUTION

In the first instance check that your telephone line is fully operational by picking up the handset and listening for dialtone. If the dialtone is present you should try making a call and listen for any unusual noise (eg. crackling) during the conversation. Try disconnecting other phones/faxs/modems from the line and calling again. If the noise remains it suggests that the fault is on the line, in this case you should try contacting BT and ask them to check the line status.

If there are no unusual noises on the line it is possible that the micro filter has developed a fault. Try replacing micro filters and then check if the router/modem synchronises with the exchange.

The last probabl

What is my IP address?

HelpDesk Staff — Sun, 23 Jan 2005 17:14:00 GMT

Abstract:

The information in this article applies to:

Dialup Internet
ADSL Broadband
SDSL Broadband

INFORMATION
	To determine your IP address, as seen by the wider Internet use our "What is my IP address?" tool via the link below.

Last Reviewed:	23 January 2005
Keywords:	ip,address

Can I password protect a directory or file type?

HelpDesk Staff — Fri, 21 Jan 2005 16:52:00 GMT

Abstract:

The information in this article applies to:

Windows Web Hosting

REQUIREMENT

You need to restrict access to a directory or certain file type.

SOLUTION

We have deployed additional software on our IIS based servers to implement Apache like password protection using .htaccess and .htpassword files. This allows you to setup password protection by uploading the directive files to the appropriate directory.

The following sample .htaccess and .htpasswd files would protect the members directory of your website. Access will be enabled for the users test and test2. The passwords are encrypted but are secret and secret2 respectively.

.htaccess

AuthName "Secure Area"
AuthUserFile d:\sites\domainname.here\html\members\.htpasswd
Require valid-user

.htpasswd

test:ba7BQloW.9hYU
test2:B6t0koCEFVxbE

The AuthUserFile path should be modified for your specific domain, replace domainname.here with your domain name (without the www. prefix).

To generate the encrypted username/passwords for the .htpasswd file please download <

Standard ASP Components

HelpDesk Staff — Fri, 21 Jan 2005 15:47:00 GMT

Abstract:

ASP enabled accounts include access to the following components as standard:

aspSmartUpload
C2GWhois v1.0
CaprockDCT v1.0
GUIDMaker v1.0
ImageSize v1.0
JMail v3.7
LastMod v1.0
Microsoft MSXML 4.0
WebResolve v1.0

What should I call the homepage?

HelpDesk Staff — Thu, 20 Jan 2005 16:21:00 GMT

Abstract:

If you do not specify a specific page when accessing a domain the server will attempt to load a default page. Our servers currently support the following default page names:

index.htm
index.html
default.htm
default.html
index.asp
default.asp
default.aspx
default.php
index.php

Important: .ASP, .ASPX and .PHP default page names are only support where your hosting account supports the corresponding technology.

WebFilter service blocks access to site

HelpDesk Staff — Thu, 20 Jan 2005 15:36:00 GMT

Abstract:

The information in this article applies to:

WebFilter

SYMPTOMS
	Access to website or page is denied, even though access should be granted.

CAUSE
	The site has been blocked because it has been identified previously as containing inappropriate material or the content filtering system has dynamically determined that page contains inappropriate content.

RESOLUTION
	It is possible that a page has been blocked that should be accessible. Contact support with the full URL of the page you are trying to access. We will evaluate the request and enable access if appropriate.

Last Reviewed:	13 January 2005
Keywords:	webfilter,block,website,filter

Are there any limits on web/email forwarding?

HelpDesk Staff — Thu, 20 Jan 2005 15:35:00 GMT

Abstract:

Web & Email forwarding included with domain registration is designed for low volume and generally non-commercial use. There is no limit on the amount of web forwarding but we do have a 20MB per day limit (equivalent to 600MB/month) on email forwarding. Users requiring greater email capacity should consider upgrading to a full hosting account.

Do you block ports or restrict downloads on ADSL services?

HelpDesk Staff — Wed, 19 Jan 2005 13:41:00 GMT

Abstract: York Networks ADSL service is free from port blocks and download caps/restrictions.

Manage Call Redirection

HelpDesk Staff — Wed, 19 Jan 2005 12:49:00 GMT

Abstract: To update the call forwarding destination for your telRedirect numbers please browse to http://telco.yorknetworks.com/

Webpage does not update after making changes

HelpDesk Staff — Mon, 17 Jan 2005 14:58:00 GMT

Abstract:

The information in this article applies to:

Websites

SYMPTOMS
	After updating a webpage the old page continues to be served.

CAUSE
	We do not use caching therefore the problem is likely to be occuring within your web browser or at your internet connection provider (eg. Dialup or Broadband provider).

RESOLUTION
	If your browser is at fault please try clearing the page view history, cookies and disk cache. Internet Explorer 5+ users can be find the option on the tools menu. Important: Clearing the cookies may result in website preferences being lost. Should the problem persist it is likely that your internet connection provider has transparent caching deployed on their network. Normally this will speed up web browsing but if an error occurs or the cache is configured too aggressively it will result in cached pages being served rather than the live page. Please contact your internet connection provider to discuss the issue.

<?xml version="1.0"?>
<!DOCTYPE wml PUBLIC "-//WAPFORUM//DTD WML 1.1//EN" "http://www.wapforum.org/DTD/wml_1.1.xml">

<wml>
<card id="Home" title="Current Time">


 
The current time is
 
<%response.write time%>

</card>
</wml>

Tip: The default page for your wap site should be called default.wml.

ASP.NET virtual directory error

HelpDesk Staff — Mon, 17 Jan 2005 10:09:00 GMT

Abstract:

The information in this article applies to:

ASP.NET 1.x

SYMPTOMS
	An ASP.NET application fails to run as expected. The following error message is typically reported: Parser Error Message: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS

CAUSE
	web.config should be placed in the application root. If the file is placed within a subdirectory it will fail as it can only be run from the application root.

RESOLUTION
	web.config should be placed in the virtual server application root. This is normally /html (as seen from an FTP view).

Last Reviewed:

17 January 2005

Unable to send mail via York Networks ADSL

HelpDesk Staff — Wed, 12 Jan 2005 23:21:00 GMT

Abstract:

The information in this article applies to:

ADSL Customers

SYMPTOMS
	It is no longer possible to send email from the ADSL account, even though it previously worked and the configuration of your system has not changed. Attempts to relay mail result in Relay Denied (or similar) messages.

CAUSE
	It is likely that your ADSL connection has been a source of SPAM. This emails may have been intentionally sent by you or sent because your computer is infected with viri or setup as an open mail relay.

RESOLUTION
	York Networks will re-enable SMTP relay access once we are satisfied that the problem did break our Acceptable Use Policy (AUP)..

Last Reviewed:

13 January 2004

Keywords:

open relay,spam,send,problem,email,sm

Which server should ADSL customers send mail via?

HelpDesk Staff — Wed, 12 Jan 2005 23:14:00 GMT

Abstract: ADSL customers should send outbound mail via smtp.dsl.yorknetworks.com

Accessing the latest system status information

HelpDesk Staff — Wed, 12 Jan 2005 00:00:00 GMT

Abstract:

The latest system information can be obtained via http://status.yorknetworks.com

We also syndicate the system status information via an RSS (XML) newsfeed at http://status.yorknetworks.com/rss.php.To view the RSS newsfeed you will need to install an RSS Reader such as FeedReader. The RSS Reader will automatically check for the latest status information and display it, keeping you up to date without having to manually visit the status page.

Retrieve email via a MAC / Entourage

HelpDesk Staff — Thu, 06 Jan 2005 17:04:00 GMT

Abstract:

The information in this article applies to:

MAC
MAC OS-X

SYMPTOMS
	Accessing POP3 mail fails despite the logon details being correct and Internet Access operating correctly.

CAUSE
	The @ symbol is a reserved character, used to delimit the username and server hostname.

RESOLUTION
	To resolve this issue you should replace the @ symbol with a % symbol in the account username. For example mail@mydomain.com would specify the username as mail%mydomain.com.

Last Reviewed:	6th January 2005
Keywords:	mac,osx,entourage,mail,pop3

FireCache Installation Guide and Reference

HelpDesk Staff — Tue, 04 Jan 2005 10:57:00 GMT

Abstract: The FireCache Installation Guide and Reference can be downloaded via the link shown below.